Support Channels

Priority attention for corporate contracts with guaranteed response times.

Phone Help Desk

Direct line for urgent reports at operational sites. Available Monday to Friday from 8:00 AM to 8:00 PM.

(3134)1542-4581

Corporate Email

Technical inquiries, service requests, and contract documentation.

info@viphomeclean.com

Incident Portal

Access the B2B platform to register and track each requirement.

Enter the portal

SLA and Response Times

Critical incidents: response within 2 business hours. Scheduled requests: confirmation within 24 hours. All contracts include an assigned manager and monthly compliance reports.

Check our frequently asked questions to resolve common doubts about contracts, protocols, and billing.

Go to FAQ

Frequently Asked Questions

Clear answers about our corporate maintenance services.

We work exclusively with high-security corporate headquarters, embassies, and government buildings. We do not perform residential cleaning or services for small businesses.

All our staff undergo a background check process, training in security protocols, and sign confidentiality agreements. Additionally, they carry corporate identification and work under direct supervision.

We use HEPA filter vacuums, dry steam systems, and certified biodegradable products. All equipment is selected to minimize chemical waste and ensure maximum hygiene in sensitive spaces.

Yes, we work under annual contracts with automatic renewal. This allows us to plan cleaning routines, schedule preventive maintenance, and maintain a permanently assigned team for each location.

We follow specific protocols for managing classified and confidential waste. All material is removed in sealed bags and processed according to each location's regulations, always under security supervision.

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Follow our updates on corporate maintenance and facility management.

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